Frequently Asked Questions
Before contacting us, please browse our FAQ.
I filled out a web questionnaire, what's next?
We will contact you by email within two business days with a price quote and we may ask you for more details about your project. After we have all the information we need, we will put together a mockup site for you based on what you asked for. The website will be available online, so you can see it and give us your feedback.
What website content do I need to provide?
Once we agree on your website design, you need to provide us with all the content (text, pictures, links, content, etc.) for your website in digital format. We cannot accept handwritten text, scanned pages (images), very low quality or watermarked photos, etc… Depending on the package you purchase we will provide stock images for your site but the content is your responsibility. Please be certain that any text or images you transfer to us are yours to own and not copyrighted images owned by someone else.
Can I just call you to explain my ideas about my website?
In order to keep track and record of each of our current and future clients, we prefer to communicate via e-mails and our prices are based on that. It’s better for everyone when there is a written record of what’s agreed upon.
I want to build an online store, can you design it for me?
Yes, we build online stores but those are priced separately and not included in our packages. Please email us or fill out our questionnaire for a price quote.
How long will it take to have my website completed?
Depending on how many pages and the depth of content and images your Deluxe site will probably take from 2 to 3 weeks to complete once we have agreed upon the design. Our 6 page and under sites usually can be completed within a week.
Will I be able to update the website you created for me?
Yes. We will send you video tutorials and instructions which will show you the basics of maintaining your site.
Do you offer monthly maintenance?
Yes. We have our full hosting plan which includes all maintenance, updates and backups. We also charge hourly for routine maintenance for other plans we offer.
I have a website and I just want to add some new text and photos, can you do it for me?
Yes, even if your website is not built by us and you do not have your website source files, we can still update your website for a very reasonable price.
Who owns the website once it is completed?
The website belongs to you and if you wish to update it on your own or use another web design company – you are completely at liberty to do so.
Do you provide a hosting service and domain name?
You choose your own domain name if you do not have one. If you choose our two affordable packages, you are in control of all hosting and domain name purchases. If you choose our deluxe hosted plan, we will handle all server, hosting and domain names for you. We will work with all hosting companies but recommend InMotion Hosting.
Why is there a link to Persona at the bottom of my site?
These links are included in each website we create and they help us keep our prices affordable. The client may request to remove the link for an additional fee of 10% of the total project price.